Questions? We have answers.
Find clear answers to the most common questions about opening an account, trading conditions, funding, and platform support.
Getting Started
What documents are required to open an account?expand_more
You will need a valid government-issued photo ID — either a passport or national ID card — plus proof of residential address dated within the last 3 months (such as a bank statement or utility bill). A brief source of funds declaration may also be required. Most accounts are verified within 24 hours of submitting complete documentation.
Is there a minimum age requirement?expand_more
Yes. You must be at least 18 years old to open a trading account with Vel-FX. This applies to all account types. Corporate accounts may be opened on behalf of registered entities where the authorized signatory meets this age requirement.
Still have a question?
Our support team is available 24/5 and typically responds within 90 seconds via live chat. We're real people who understand trading.
Direct Line
Speak to a support agent during office hours
+1 758 731-0199